Disclosures

Svan Investment Managers LLP is a SEBI-registered Portfolio Manager with Registration No. INP000007988
Validity of Registration: April 03, 2023 - Perpetual

Registered Office Address: Svan Investment Managers LLP
1001, 10th floor, B Wing,
Kanakia Wall Street,
Andheri (East), Mumbai - 400 069

Contact: +91 22 68767700

SEBI Registration No: INP000007988

SEBI Head Office: SEBI Bhavan, Plot No. C-4 A, G Block, Bandra Kurla Complex, Bandra East, Mumbai 400 051

Disclaimer: Investment in securities market are subject to market risks. Read all related documents carefully before investing. Registration granted by SEBI, in no way guarantees the performance of the intermediary or provides any assurance of returns to investors.

Redressal of client grievances

Investors can seek clarification for their queries and are further entitled to make a complaint in writing, verbally or telephonically.

An email may be sent to: info@svaninvestments.com

Alternatively, the Investor may call on +91 22 68767700

A letter may also be written with their query/complaint and posted at the below mentioned address:

Svan Investment Managers LLP 1001, 10th floor, B Wing, Kanakia Wall Street, Andheri (East), Mumbai - 400 069

In case the Investors are unsatisfied or haven’t received a reply within 10 business days of writing the complaint, the investor may reach out to the Svan Compliance department at compliance@svaninvestments.com. The Investor can expect a reply within 10 business days of approaching the Svan Compliance department.

Alternatively, Investor may use SCORES (https://scores.gov.in/scores/Welcome.html) to submit the complaint or grievance directly to Svan for resolution.

Svan shall endeavour to redress the Investor complaint(s) within 30 days without any intervention of SEBI, failing which the complaint shall be registered on SCORES. It is mandatory for the Investor having grievance to take up the matter directly with Svan.

In case an Investor is still not satisfied with the response, grievance can be lodged with SEBI at https://scores.gov.in/scores/Welcome.html or one may also write to any of the offices of SEBI or contact SEBI Office on Toll Free Helpline at 1800 266 7575/ 1800 22 7575. The complaint shall be lodged on SCORES within one year from the date of cause of action, where,

• The complainant has approached Svan, for redressal of the complaint and,
• Svan has rejected the complaint or,
• The complainant has not received any communication from Svan Investment or
• The complainant is not satisfied with the reply received or the redressal action taken by Svan Investment.

SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link:

https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
https://apps.apple.com/in/app/sebiscores/id1493257302

If the investor is not satisfied with the extent of redressal of grievance by Svan, there is a one-time option for ‘review’ of the extent of the redressal, which can be exercised within 15 days from the date of closure of the complaint on SCORES. Thereafter, the complaint shall be escalated to the supervising official of the dealing officer of SEBI.

Any complaints/disputes not resolved to satisfaction of investors per the above grievance redressal framework will be resolved by settlement through conciliation and arbitration process, under the Arbitration and Conciliation Act, 1996, as may be agreed under the respective Contribution Agreements/ Client Agreements of investors.

Direct on-boarding – Portfolio Management Services

As per SEBI Circular dated February 13, 2020 on Guidelines for Portfolio Managers, clients have an option to be on-boarded directly by the Portfolio Manager without intermediation of persons engaged in distribution services. For more details about the Portfolio Manager and direct on-boarding option, you may refer to the Disclosure Document available on our website or free feel to contact us on info@svaninvestments.com